Q. You have conducted courses on technology, leadership, management, thinking skills, employee engagement, teamwork, advertising, change, fraud, terrorism and politics. What is the mantra behind managing so many diverse roles? What do you enjoy the most?
A. At the conclusion of my lectures, some people ask questions like, ‘Where do you get your material from?’, ‘Which books do you read?’ This points to a common problem: people presume that the answers lie in source material. Where have all the thinkers gone? I never read books to bolster the content for my lectures. The mantra behind my work is, ‘Know it first-hand’. I go out and enquire, probe, seek, investigate, research – first-hand. When I speak about a topic, it would be only after I have understood it for myself from the point of pain – meaning I go to where the pain (or opportunity) lies, and I make contact with the people at that front line. As for which I enjoy the most; I dare say that I cannot isolate my life. I am in a constant state of appreciation. When I fall or stumble, I am appreciative of the energy to pick myself up and try again. When I hit a brick wall and can see no immediate way out, I am grateful for the fighting spirit within me that spurs me to keep trying. I am glad that I have the skills to work independently, so that no one can ever hijack my success by saying something daft like, ‘Sorry, this cannot be done.’
Q. What do you consider as a leader’s most challenging job?
A. On the modern stage, leaders are constantly judged and misjudged. The hardest of all is to resist the temptation which says, ‘Given that I cannot please everyone, maybe I ought to please myself and make a decision that secures my position.’ It is at this point of ‘selfishness’ that the leader fails. To remove self-interest must be the toughest of all the tasks. Teaching about the duty of the leader, I implore young people to understand the seemingly inconsequential actions that compromise them – whether a free dinner hosted by a lobbyist, or a free gift disguised as a token of appreciation. All these things grow until the dinner becomes a large reception in their honour; and the token becomes a major stipend for services rendered. Such are the foundations of corruption. Corruption of the soul, in incremental, imperceptible steps, damages the leader’s independence.
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