Defining roles and responsibilities

As with any conflict or workplace issue, before the problem can be addressed and a solution rendered, the situation has to be acknowledged and assessed.

The situation at Goldy Toys has less to do with Rajul’s stress and the conflict between him and Kaushal and more to do with lack of a clearly defined mission and organisational structure. The lack of clearly defined roles and responsibilities for senior managers is the root of all the problems. The situation presents an opportunity if the issues are open and senior management addresses their differences and sets reasonable expectations for the team.

Rajul possesses good interpersonal skills. This has resulted in better relationships with Gaurav and. Goldy. As a result, Kaushal appears to be jealous of what he may perceive to be Rajul’s favoured status. Gaurav should bring the management team together to write a mission and vision statement. Rajul can build a team on his strong interpersonal skills by soliciting recommendations from both. Kaushal and Ravi about how to strengthen the management structure, roles and responsibilities. He should address Kaushal’s concerns and behaviour in a positive way and suggest them to gather some facts. Doing this in a non-threatening way could position Rajul to grow to a role with more responsibility, such as chief operating officer. Click here to read more..

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